Refund policy

Every Boxed by Sam box is a curated collection of physical goods, hand-packed and put together as a themed set. Because each box is curated and intended as a surprise, the specific contents vary from box to box.

Change of mind: As the boxes are curated and the contents are a surprise by nature, we're unable to accept returns or exchanges for change of mind once an order is placed. I hope this is clear before you order — please reach out with any questions first and I'll happily help.

Damaged, faulty, or incorrect items: Your box matters. If your order arrives damaged, faulty, or incorrect, please email me at hello@boxedbysam.com within 7 days of delivery with your order number and a photo of the issue. I'll make it right with a replacement or refund.

Lost or delayed parcels: Once an order ships, delivery is handled by the courier. If your parcel is significantly delayed or lost, get in touch and I'll do my best to help track it down.

Questions? Email hello@boxedbysam.com — I'm happy to help before you choose a box.