FAQs

Can I choose what's inside my box?

Not quite — and that's the fun of it! Each box is curated around a theme, and part of the joy is the surprise of opening it. You choose the theme (or the drop), I choose the pieces for you and there's a handwritten note in every box to round it off.

Are all boxes the same?

No two boxes are exactly alike. Within a drop, every box is curated to the same value and the same theme, but the specific pieces vary — so yours is its own. That's by design: I'd rather each box feel personal than mass-produced.

What if I get something I already have?

It can happen, since the contents are a surprise — but I curate each box to feel like a considered set, not a random assortment. If you've ordered before and want me to keep an eye out so your new box feels different, just pop a note with your order or email me, and I'll do my best.

Is there really a handwritten note in every box?

Yes — every single one. I write a short note by hand for each box. It's the part I love most, and it's why no two boxes ever feel quite the same.

How often do you drop?

I do my best to have a new drop every month. The best way to catch one is to follow along on Instagram (@boxed.by.sam) or pop your email in for a heads-up before each drop goes live.

Do you make the items inside the box?

No — and I'm glad you asked. I don't make the items myself; I carefully source each piece from different suppliers, then curate them into a theme. What I make is the curation — choosing pieces that work together, packing them with care, and writing the note that ties it all to you.

What if my box arrives damaged?

I pack everything carefully, but if something arrives damaged, faulty, or not right, email me at hello@boxedbysam.com within 7 days with your order number and a photo, and I'll make it right. (Full details on my Refund & Returns page.)